Dropbox Sign
Accessibility Conformance Report published by Dropbox
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 31 criteria
- Supports
- 17
- Partially supports
- 9
- Does not support
- 1
- Not applicable
- 4
- Not evaluated
- 0
Level AA — 24 criteria
- Supports
- 14
- Partially supports
- 7
- Does not support
- 1
- Not applicable
- 2
- Not evaluated
- 0
Level AAA — 31 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 31
Source: View the original report published by Dropbox.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (86)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Partially Supports | ● The Dropbox Sign logo does not have alt-text. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | The application does not use audio or video content. |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | The application does not use audio or video content. |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | The application does not use audio or video content. |
| 1.3.1 | Info and Relationships | A | Partially Supports | ● Some headings in the app are not tagged programmatically. ● Main landmark is missing on some pages. ● Description of Edit and Reminder buttons have inaccurate screen reader descriptions. ● The Change Font feature does not present an input confirmation through the screen reader. ● Relationships of elements in the document interface on the Send For Signature page may not be effectively described by the screen reader. |
| 1.3.2 | Meaningful Sequence | A | Supports | The application supports Meaningful Sequence. |
| 1.3.3 | Sensory Characteristics | A | Supports | The application supports Sensory Characteristics. |
| 1.4.1 | Use of Color | A | Partially Supports | ● Some linked text on the Settings page uses only a blue font to identify its link status. |
| 1.4.2 | Audio Control | A | Not Applicable | The application does not use audio or video content. |
| 2.1.1 | Keyboard | A | Supports | The application supports Keyboard. |
| 2.1.2 | No Keyboard Trap | A | Supports | The application supports No Keyboard Trap. |
| 2.1.4 | Character Key Shortcuts | A | Supports | The application supports Character Key Shortcuts. |
| 2.2.1 | Timing Adjustable | A | Supports | The application supports Timing Adjustable. |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The application supports Pause, Stop, Hide. |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The application supports Three Flashes or Below Threshold. |
| 2.4.1 | Bypass Blocks | A | Does Not Support | ● There is no Skip To Content feature to bypass the main navigation region. |
| 2.4.2 | Page Titled | A | Partially Supports | ● The Settings page uses the title “Account” instead of “Settings. ● The Help page does not have a unique page title. |
| 2.4.3 | Focus Order | A | Partially Supports | ● View Info dropdown on Documents page is skipped by some screen readers. ● The tooltip button on the API table on the Settings page is skipped by keyboard interfaces. ● Some features of the Sign Documents user flow cannot be navigated to using the tab key. ● The help overlays in the Send A Signature user flow are not in the correct focus order position on the page. ● The help pop-up buttons on the Settings page cannot be selected using the tab key. ● The navigation tabs on the Settings page are skipped by the keyboard focus. ● The focus does not reset to the top of the page when the user progresses through the Send For Signature user flow. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The application supports Link Purpose (In Context). |
| 2.5.1 | Pointer Gestures | A | Supports | The application supports Pointer Gestures. |
| 2.5.2 | Pointer Cancellation | A | Supports | The application supports Pointer Cancellation. |
| 2.5.3 | Label in Name | A | Supports | The application supports Label in Name. |
| 2.5.4 | Motion Actuation | A | Supports | The application supports Motion Actuation. |
| 3.1.1 | Language of Page | A | Supports | The application supports Language of Page. |
| 3.2.1 | On Focus | A | Partially Supports | ● Tab buttons in the Home page and Send For Signature user flow become toggled active without a user activation input when read by a screen reader. ● The search field menu on the Documents page opens when selected with the tab key. |
| 3.2.2 | On Input | A | Partially Supports | ● Screen reader focus moves unexpectedly when activating the Auto Detect button on the Settings page. ● The keyboard focus moves unexpectedly when activating the Copy button in the Send A Signature user flow. |
| 3.2.6 | Consistent Help | A | Supports | The application supports Consistent Help. |
| 3.3.1 | Error Identification | A | Supports | The application supports Error Identification. |
| 3.3.2 | Labels or Instructions | A | Partially Supports | ● Instructions for reordering documents in the Send For Signature user flow using a screen reader are inaccurate. |
| 3.3.7 | Redundant Entry | A | Supports | The application supports Redundant Entry. |
| 4.1.2 | Name, Role, Value | A | Partially Supports | ● Several buttons on the Settings page do not have correct labels. ● Many buttons in the Send For Signature user flow are missing screen reader accessible labels. ● The filter button on the Documents page lacks selection value labels. ● The number of pending/drafts/signed documents on the home page is not read by the screen reader. |
| 1.2.4 | Captions (Live) | AA | Not Applicable | The application does not use audio or video content. |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | The application does not use audio or video content. |
| 1.3.4 | Orientation | AA | Supports | The application supports Orientation. |
| 1.3.5 | Identify Input Purpose | AA | Supports | The application supports Identify Input Purpose. |
| 1.4.3 | Contrast (Minimum) | AA | Partially Supports | ● Settings page has some text that does not meet contrast requirements. ● Signature pop-up button text on the Send A Signature page has low contrast while in its keyboard focus state. ● Some text in the Sign Documents flow has low contrast. ● The profile icon on the Send A Signature page has low text. |
| 1.4.4 | Resize text | AA | Partially Supports | ● The page layout of the Settings page does not support 200% zoom. |
| 1.4.5 | Images of Text | AA | Supports | The application supports Images of Text. |
| 1.4.10 | Reflow | AA | Partially Supports | ● The Settings page does not support single-dimension scrolling in a 320px window. ● The Sign Documents flow does not support single-dimension scrolling in a 32px window. |
| 1.4.11 | Non-text Contrast | AA | Partially Supports | ● Delete document overlay has content that does not meet contrast requirements. ● The selected state of documents in Selected Documents list on the Send For Signature uses a low contrast color to represent the state change. ● Settings page has some buttons that do not meet contrast requirements. |
| 1.4.12 | Text Spacing | AA | Supports | The application supports Text Spacing. |
| 1.4.13 | Content on Hover or Focus | AA | Does Not Support | ● Pop-up content cannot be hovered over with the mouse. |
| 2.4.5 | Multiple Ways | AA | Supports | The application supports Multiple Ways. |
| 2.4.6 | Headings and Labels | AA | Partially Supports | ● Some headings use incorrect rankings. ● Several buttons on the Settings page use the same screen reader description. |
| 2.4.7 | Focus Visible | AA | Partially Supports | ● The buttons in the Save Time With Templates modal do not have visible keyboard focus states. |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | The application supports Focus Not Obscured (Minimum). |
| 2.5.7 | Dragging Movements | AA | Supports | The application supports Dragging Movements. |
| 2.5.8 | Target Size (Minimum) | AA | Supports | The application supports Target Size (Minimum). |
| 3.1.2 | Language of Parts | AA | Supports | The application supports Language of Parts. |
| 3.2.3 | Consistent Navigation | AA | Supports | The application supports Consistent Navigation. |
| 3.2.4 | Consistent Identification | AA | Supports | The application supports Consistent Identification. |
| 3.3.3 | Error Suggestion | AA | Supports | The application supports Error Suggestion. |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Partially Supports | ● There is no confirmation modal when the user activates a Delete button on the Sign Documents page. |
| 3.3.8 | Accessible Authentication (Minimum) | AA | Supports | The application supports Accessible Authentication (Minimum). |
| 4.1.3 | Status Messages | AA | Supports | The application supports Status Messages. |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | Not Evaluated |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | Not Evaluated |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | Not Evaluated |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | Not Evaluated |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | Not Evaluated |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | Not Evaluated |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | Not Evaluated |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | Not Evaluated |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | Not Evaluated |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | Not Evaluated |
| 2.2.3 | No Timing | AAA | Not Evaluated | Not Evaluated |
| 2.2.4 | Interruptions | AAA | Not Evaluated | Not Evaluated |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | Not Evaluated |
| 2.2.6 | Timeouts | AAA | Not Evaluated | Not Evaluated |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | Not Evaluated |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | Not Evaluated |
| 2.4.8 | Location | AAA | Not Evaluated | Not Evaluated |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | Not Evaluated |
| 2.4.10 | Section Headings | AAA | Not Evaluated | Not Evaluated |
| 2.4.12 | Focus Not Obscured (Enhanced) | AAA | Not Evaluated | Not Evaluated |
| 2.4.13 | Focus Appearance | AAA | Not Evaluated | Not Evaluated |
| 2.5.5 | Target Size | AAA | Not Evaluated | Not Evaluated |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | Not Evaluated |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | Not Evaluated |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | Not Evaluated |
| 3.1.5 | Reading Level | AAA | Not Evaluated | Not Evaluated |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | Not Evaluated |
| 3.2.5 | Change on Request | AAA | Not Evaluated | Not Evaluated |
| 3.3.5 | Help | AAA | Not Evaluated | Not Evaluated |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated | Not Evaluated |
| 3.3.9 | Accessible Authentication (Enhanced) | AAA | Not Evaluated | Not Evaluated |
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