ACR Index Accessibility Conformance Reports for software

Zoom Contact Center

Accessibility Conformance Report published by Zoom

Partial extraction. We read 1 of 31 Level A and 17 of 24 Level AA criteria from this document (33% coverage). The remainder are missing from our extraction, not necessarily from Zoom's report — their table layout defeated our parser. Treat the figures below as incomplete and read the source document for the full picture.

Conformance by level

Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.

Source: View the original report published by Zoom.

These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.

All reported criteria (18)

Conformance as stated by Zoom in its published report.
CriterionNameLevel ConformanceRemarks from vendor
1.1.1 Non-text Content A Supports Zoom’s Contact Center provides text-alternatives to most non-text content. Programmatic labeling techniques such as aria-labels and alt-text, are used to allow assistive technologies users to decipher the nature and purpose of non-text content.
1.2.5 Audio Description (Prerecorded) AA Supports Zoom Contact Center allows for a pre-recorded video to be shown in the waiting room dialog for inbound customers. Admins may provide a video track that by default contains audio descriptions, but the video player does not support multiple audio tracks. We recommend that users follow universal design and provide videos that are self-describing and do not need an additional audio description track.
1.3.4 Orientation AA Supports Zoom Contact Center does not restrict its view to a single display orientation
1.3.5 Identify Input Purpose AA Supports Zoom Contact Center pages properly identify input purpose
1.4.3 Contrast (Minimum) AA Supports Zoom Contact Center follows the minimal color contrast ratio for the text over the background.
1.4.4 Resize text AA Supports
1.4.5 Images of Text AA Supports Zoom Contact Center uses text rather than images of text to present information.
1.4.10 Reflow AA Supports Zoom’s Contact Center does not require scrolling in two dimensions to present content without loss of information.
1.4.11 Non-text Contrast AA Supports The product UI follows the 3:1 minimal contrast ratio for the visual presentation UI components against adjacent colors.
1.4.12 Text Spacing AA Supports Zoom contact Center webpages support spacing changes without the loss of content.
1.4.13 Content on Hover or Focus AA Supports Zoom’s Contact Center utilizes content on hover or focus which are hoverable, and persistent.
2.4.5 Multiple Ways AA Supports Zoom Contact Center landing page has a footer with a list of links. When signed-in, navigation for the Zoom Contact Center administrative pages are only available through the main navigational region.
2.4.6 Headings and Labels AA Supports Zoom Contact Center provides descriptive labels and headings all throughout to help users understand the content structure of pages.
2.4.7 Focus Visible AA Supports Zoom Contact Center provides a visible focus indicator when elements receive keyboard focus.
2.4.11 Focus Not Obscured (Minimum) AA Supports The product ensures that focus indicators do not obstruct content.
2.5.7 Dragging Movements AA Supports Most of the product does not rely only on dragging movements. The flow editor used by administrators to define the inbound participant experience requires the use of a mouse to drag components around. However, flows can also be created without the use of the flow editor through JSON-file upload.
2.5.8 Target Size (Minimum) AA Supports The product ensures that targets meet the minimum dimensions.
3.1.2 Language of Parts AA Supports Zoom Contact Center supports the HTML language attribute.

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