Zoom Web Pages
Accessibility Conformance Report published by Zoom
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 32 criteria
- Supports
- 31
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 1
- Not evaluated
- 0
Level AA — 24 criteria
- Supports
- 23
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 1
- Not evaluated
- 0
Source: View the original report published by Zoom.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (107)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | The product provides text-alternatives to non-text content such as buttons, and graphics. Programmatic labeling techniques such as aria-labels and alt-text, are used to allow assistive technologies users to decipher the nature and purpose of non-text content. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Supports | The product provides support for both manually generated or automatically generated captions for pre-recorded videos. |
| 1.2.2 | Captions (Prerecorded) | A | Supports | The product provides support for both manually generated or automatically generated captions for pre-recorded videos. |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Supports | The product provides the ability to upload alternate versions of pre-recorded content that contains audio descriptions. |
| 1.3.1 | Info and Relationships | A | Supports | The product programmatically presents the visual structure, context, and relationships between elements to assistive technologies. The following techniques are used: ● Heading elements (h1-h6) are used to communicate content structure ● Id and headers attributes are used to associate data cells with header cells in data tables. |
| 1.3.2 | Meaningful Sequence | A | Supports | The product employs a tab order that is logical and follows the visual order of elements. Ordering in the Document Object Model matches the visual order. |
| 1.3.3 | Sensory Characteristics | A | Supports | The product does not rely solely on sensory characteristics such as shape, size, visual location, orientation, or sound to convey information about content and elements. |
| 1.4.1 | Use of Color | A | Supports | The product conveys information without solely using color differences. |
| 1.4.2 | Audio Control | A | Supports | The product does not have automatically played audio. |
| 2.1.1 | Keyboard | A | Supports | The product provides keyboard support to the majority of elements. |
| 2.1.2 | No Keyboard Trap | A | Supports | The product allows for keyboard navigation throughout the application without keyboard trap. |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | The product does not support keyboard shortcuts |
| 2.2.1 | Timing Adjustable | A | Supports | The product does not have time-limited content. |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The product does not have content that automatically move, blink, scroll, or auto- update. |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The product does not have flashing content. |
| 2.4.1 | Bypass Blocks | A | Supports | The product supports “Skip to main content” links. |
| 2.4.2 | Page Titled | A | Supports | The product pages are titled to convey the meaning of the page |
| 2.4.3 | Focus Order | A | Supports | The product provides a focus order that is consistent with the visual order of the application. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The product ensures that links have clear text to allow the user to understand the purpose of each link. Aria-label attributes are used to describe when necessary. |
| 2.5.1 | Pointer Gestures | A | Supports | The product does not require any multi-point gestures in order to operate content. |
| 2.5.2 | Pointer Cancellation | A | Supports | The product does not use down-events to execute functions. |
| 2.5.3 | Label in Name | A | Supports | The product uses programmatic labels that match the visual label of elements. |
| 2.5.4 | Motion Actuation | A | Supports | The product does not contain any functionality that is triggered by gestures or by moving a device. |
| 3.1.1 | Language of Page | A | Supports | The product support the “lang” HTML tag to help assistive technologies identify the language of the page. |
| 3.2.1 | On Focus | A | Supports | The product does not initiate changes of context upon the focusing of elements. This is ensured by activating changes of context on “activate” and not on “focus”. |
| 3.2.2 | On Input | A | Supports | The product does not initiate changes of context upon user input. This is ensured by providing submit buttons. |
| 3.2.6 | Consistent Help | A | Supports | The product provides support in consistent locations. |
| 3.3.1 | Error Identification | A | Supports | The product uses form fields with automatic error detection and error messages. Client-side validation is used to add error text to the DOM. |
| 3.3.2 | Labels or Instructions | A | Supports | The product uses visible form labels that are associated with form controls. Required fields are determined programmatically and identified with appropriate labels or legends. |
| 3.3.7 | Redundant Entry | A | Supports | The product does require users to re-enter the same information in multi-step processes. |
| 4.1.1 | Parsing | A | Supports | The product uses HTML according to spec. Web pages are developed to ensure that ID attributes are unique, and that elements do not contain duplicate attributes. |
| 4.1.2 | Name, Role, Value | A | Supports | Most of the elements in the the product provides the necessary role, state, and value information to assistive technologies. |
| 1.2.4 | Captions (Live) | AA | Not Applicable | The product does not contain live audio content. |
| 1.2.5 | Audio Description (Prerecorded) | AA | Supports | The product provides the ability to upload alternate versions of prerecorded content with audio descriptions. |
| 1.3.4 | Orientation | AA | Supports | The product does not restrict its view to a single display orientation |
| 1.3.5 | Identify Input Purpose | AA | Supports | The product uses the auto-complete attribute where appropriate. |
| 1.4.3 | Contrast (Minimum) | AA | Supports | The product follows the minimal color contrast ratio for the text over the background. |
| 1.4.4 | Resize text | AA | Supports | The product uses frameworks that support the resizing of text. |
| 1.4.5 | Images of Text | AA | Supports | The product uses text rather than images of text to present information. |
| 1.4.10 | Reflow | AA | Supports | The product does not require scrolling in two dimensions to present content without loss of information. |
| 1.4.11 | Non-text Contrast | AA | Supports | The product follows the 3:1 minimal contrast ratio for the visual presentation UI components against adjacent colors. |
| 1.4.12 | Text Spacing | AA | Supports | The product supports spacing changes without the loss of content. |
| 1.4.13 | Content on Hover or Focus | AA | Supports | The product utilizes content on hover or focus which are hoverable, dismissable, and persistent. |
| 2.4.5 | Multiple Ways | AA | Supports | Zoom provides a sitemap (http://www.zoom.us/sitemap.xml) that provides links to all Zoom marketing and support pages. The product has a navigation bar that provides a list of links to reach other pages in the administrative interface. |
| 2.4.6 | Headings and Labels | AA | Supports | The product provides descriptive labels and headings all throughout to help users understand the content structure of pages. |
| 2.4.7 | Focus Visible | AA | Supports | The product provides a visible focus indicator when elements receive keyboard focus. |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | The product ensures that focus indicators do not obstruct content. |
| 2.5.7 | Dragging Movements | AA | Supports | In areas where drag and drop is supported to re-order elements we support alternate ways of moving to general areas through context menus. |
| 2.5.8 | Target Size (Minimum) | AA | Supports | The product ensures that targets meet the minimum dimensions. |
| 3.1.2 | Language of Parts | AA | Supports | The product supports the HTML language attribute. |
| 3.2.3 | Consistent Navigation | AA | Supports | The product has navigation bars that provide a list of links to reach other pages. |
| 3.2.4 | Consistent Identification | AA | Supports | The products are designed with product component and visual style uniformity in mind. |
| 3.3.3 | Error Suggestion | AA | Supports | The product uses form fields with automatic error detection and error descriptions. |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Supports | The product and support web pages ensure that users may review and correct their responses prior to submission for non-reversible actions. Pages utilize checkboxes and confirmation requests before certain forms are submitted, and confirmation messages are displayed upon successful data submission. |
| 3.3.8 | Accessible Authentication (Minimum) | AA | Supports | The product provides several authentication methods such as 3rd party authentication or phone number sign in. |
| 4.1.3 | Status Messages | AA | Supports | The product utilizes alerts with the “role=alert” attributes to make the status message programmatically available to assistive technologies. |
| 502.2.1 | User Control of Accessibility Features | - | Not Applicable | The product is not platform software |
| 502.2.2 | No Disruption of Accessibility Features | - | Supports | The product does not disrupt or disable operating system accessibility features. |
| 502.3.1 | Object Information | - | Supports | The product provides the necessary role, state, and value information to assistive technologies. |
| 502.3.2 | Modification of Object Information | - | Supports | The product provides assistive technologies with the ability to modify states and properties of all applicable objects. |
| 502.3.3 | Row, Column, and Headers | - | Supports | The product programmatically structures most tables using HTML table elements, with proper row header association. |
| 502.3.4 | Values | - | Supports | All values can be programmatically determined by assistive technologies |
| 502.3.5 | Modification of Values | - | Supports | The product allows assistive technologies to modify values of all applicable objects. |
| 502.3.6 | Label Relationships | - | Supports | All controls are programmatically associated with their respective labels. |
| 502.3.7 | Hierarchical Relationships | - | Supports | The product exposes all parent-child relationships programmatically to assistive technologies. |
| 502.3.8 | Text | - | Supports | The product ensures that all text can be programmatically determined by assistive technologies. |
| 502.3.9 | Modification of Text | - | Supports | The product allows assistive technologies to modify all applicable texts. |
| 502.3.10 | List of Actions | - | Supports | The product utilizes HTML semantic elements to ensure that most controls programmatically expose its list of information to assistive technologies. |
| 502.3.11 | Actions on Objects | - | Supports | The product utilizes HTML semantic elements to make available actions to assistive technologies. |
| 502.3.12 | Focus Cursor | - | Supports | The product utilizes visible focus indicators throughout the application to indicate where the keyboard focus is at all times. |
| 502.3.13 | Modification of Focus Cursor | - | Supports | The product allows assistive technologies to control the focus and selection cursor on all controls. |
| 502.3.14 | Event Notification | - | Supports | The product makes notification information available to assistive technology users. |
| 503.4.1 | Caption Controls | - | Supports | The product provides controls for live captioning. |
| 503.4.2 | Audio Description Controls | - | Does Not Support | The product does not provide controls at the same level as volume/program selection to toggle audio descriptions |
| 504.2.1 | Preservation of Information Provided for Accessibility in Format Conversion | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 504.2.2 | PDF Export | - | Not Applicable | This product does not export to PDF. |
| 4.2.1 | Usage without vision | - | Supports | The product provides functions that can be used by users without vision. The majority of the features and content in The product is keyboard and screen reader accessible. |
| 4.2.2 | Usage with limited vision | - | Supports | The product is accessible to users with low vision. |
| 4.2.3 | Usage without perception of colour | - | Supports | The product can be used without the perception of color. |
| 4.2.4 | Usage without hearing | - | Supports | The product can be used without the use of hearing. |
| 4.2.5 | Usage with limited hearing | - | Supports | The product can be used without the use of hearing. |
| 4.2.6 | Usage without vocal capability | - | Supports | The product can be fully operated without the use of speech. |
| 4.2.7 | Usage with limited manipulation or strength | - | Supports | The product is fully functional with limited strength. |
| 4.2.8 | Usage with limited reach | - | Supports | The product is fully functional with limited reach. |
| 4.2.9 | Minimize photosensitive seizure triggers | - | Supports | The product does not contain flashing content that might trigger seizures. |
| 4.2.10 | Usage with limited cognition | - | Supports | The product is functional for users with limited language, cognitive, and learning abilities. |
| 4.2.11 | Privacy | - | Supports | The product has accessibility components that maintain the users’ privacy. |
| 5.1.4 | Functionality closed to text enlargement | - | Not Applicable | The product is not closed software |
| 5.1.5 | Visual output for auditory information | - | Not Applicable | The product is not closed software |
| 5.5.1 | Means of operation | - | Not Applicable | The product is not hardware |
| 5.5.2 | Operable parts discernibility | - | Not Applicable | The product is not hardware |
| 5.6.1 | Tactile or auditory status | - | Not Applicable | The product is not hardware |
| 5.6.2 | Visual status | - | Not Applicable | The product is not hardware |
| 7.1.1 | Captioning playback | - | Supports | The product provides the ability to display closed captions. |
| 7.1.2 | Captioning synchronization | - | Supports | The product supports the synchronization of captions with the live media. |
| 7.1.3 | Preservation of captioning | - | Supports | The product preserves captioning data. |
| 7.2.1 | Audio description playback | - | Supports | The product supports uploading an alternate version of pre-recorded content that contains audio description. |
| 7.2.2 | Audio description synchronization | - | Does Not Support | The product does not provide controls at the same level as volume/program selection to toggle audio descriptions. |
| 7.2.3 | Preservation of audio description | - | Does Not Support | The product does not support the playback of alternate audio description tracks |
| 11.4.1 | User control of accessibility features | - | Not Applicable | The product is not platform software. |
| 11.4.2 | No disruption of accessibility features | - | Supports | The product supports user preferences from platform settings for color, contrast, font type, font size, and focus cursor. |
| 11.6.3 | Preservation of accessibility information in transformations | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 11.6.4 | Repair assistance | - | Does Not Support | The product does not offer accessibility repair assistance. |
| 11.6.5 | Templates | - | Not Applicable | The product does not provide templates for content creation. |
| 12.1.1 | Accessibility and compatibility features | - | Supports | Product documentation regarding The product ’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.2 | Information on accessibility and compatibility features | - | Supports | Product documentation regarding The product ’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.3 | Effective communication | - | Supports | Zoom support services accommodate the diverse needs of individuals with disabilities. |
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