Zoom Mobile Application v7.0.0 (Android and iOS)
Accessibility Conformance Report published by Zoom
Partial extraction. We read 32 of 31 Level A and 23 of 24 Level AA criteria from this document (100% coverage). The remainder are missing from our extraction, not necessarily from Zoom's report — their table layout defeated our parser. Treat the figures below as incomplete and read the source document for the full picture.
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 32 criteria
- Supports
- 26
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 23 criteria
- Supports
- 14
- Partially supports
- 1
- Does not support
- 0
- Not applicable
- 8
- Not evaluated
- 0
Source: View the original report published by Zoom.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (111)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | The product provides text-alternatives to non-text content such as buttons, and graphics. Programmatic labels allow assistive technologies users to decipher the nature and purpose of non-text content. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Supports | The product supports closed captioning for its audio-only and video-only recorded meetings. Users can assign a dedicated participant to type closed captioning, add a 3rd party closed captioning provider, or use automatic transcriptions. The product does not provide pre-recorded audio-only or video-only media. Meeting participants may share video-only/audio-only files during the meeting and provide the necessary alternative for the time-based media using in-meeting file-transfer. |
| 1.2.2 | Captions (Prerecorded) | A | Supports | The product supports open and closed captioning for its recorded meetings. Users can assign a dedicated participant to type in closed captioning, add a 3rd party closed captioning provider, or use automatic transcriptions. The product does not provide pre-recorded media. Meeting participants may share pre-recorded audio-only content during a meeting and provide the necessary captioning using in-meeting file transfer. |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Supports | The product supports closed captioning for its recorded meetings. Users can assign a dedicated participant to type in closed captioning, use a 3rd party closed captioning provider, or use automatic transcriptions. The product does not provide pre-recorded video content. Meeting participants may share time-based media during a meeting and provide the necessary audio descriptions or alternative using in-meeting file transfer. |
| 1.3.1 | Info and Relationships | A | Supports | The product programmatically presents the visual structure, context, and relationships between elements to assistive technologies. Labels are associated with form controls to ensure they are announced when focused upon, and semantic elements are used to markup structure (i.e. list of tabs are programmatically announced |
| 1.3.2 | Meaningful Sequence | A | Supports | The product employs a screen reader focus order that is logical and follows the visual order of elements. |
| 1.3.3 | Sensory Characteristics | A | Supports | The product does not rely solely on sensory characteristics to convey information about content and elements. |
| 1.4.1 | Use of Color | A | Supports | The product conveys information without solely using color differences. |
| 1.4.2 | Audio Control | A | Supports | Meeting participants must choose to Join Audio upon entering a meeting before meeting audio is enabled (unless ‘Automatically join audio by computer when joining a meeting’ is enabled). A dismissible audio chime (that pauses in 4-second intervals) is automatically played when a user receives a call. However, the product does not yet provide a dedicated keyboard shortcut to ‘Leave Computer Audio’ while in meeting. |
| 2.1.1 | Keyboard | A | Supports | The product provides keyboard support to most elements in the application when paired with a screen reader. |
| 2.1.2 | No Keyboard Trap | A | Supports | The product allows for keyboard navigation throughout the application without keyboard trap. |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | The Zoom mobile application does not support keyboard shortcuts. |
| 2.2.1 | Timing Adjustable | A | Supports | Zoom meetings time out after either 24 hours or 40 minutes depending on what plan the user is on and how many participants are in the meeting. For more details see: https://support.zoom.us/hc/en-us/articles/202460676-Wi |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The majority of dynamic moving content can be dismissible on demand by users. |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The majority of the product does not contain instances of flashing. |
| 2.4.1 | Bypass Blocks | A | Not Applicable | This product is not a web application. |
| 2.4.2 | Page Titled | A | Supports | The product properly and programmatically titles all of its windows to ensure users understand where they are in the application. |
| 2.4.3 | Focus Order | A | Supports | The product provides a focus order (through screen readers) that is consistent with the visual order of the application. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The Zoom mobile application uses a limited number of external links. All links have clear text to allow the user to understand the purpose of each link. |
| 2.5.1 | Pointer Gestures | A | Not Applicable | The product does not require any multi-point gestures in order to operate content. |
| 2.5.2 | Pointer Cancellation | A | Supports | The product does not use down-events to execute most functions. Down-events are only used in the Whiteboard feature for annotations where it is essential. |
| 2.5.3 | Label in Name | A | Supports | The product utilizes elements that have the same accessible name as its visual label. |
| 2.5.4 | Motion Actuation | A | Not Applicable | The product does not contain any functionality that is triggered by gestures or by moving a device. |
| 3.1.1 | Language of Page | A | Supports | The product inherits the language settings configured in through the operating system. |
| 3.2.1 | On Focus | A | Supports | The product does not initiate changes of context upon the focusing of elements. |
| 3.2.2 | On Input | A | Supports | The product does not initiate changes of context upon user input. |
| 3.2.6 | Consistent Help | A | Not Applicable | The product is native based, and not a web-based application. |
| 3.3.1 | Error Identification | A | Supports | Zoom provides visual error messages that are also programmatically announced to screen readers (e.g. an invalid meeting ID or invalid meeting password). In a few screens, the product keeps CTA buttons in a disabled state to communicate incomplete form entry (e.g. the “Join” button is greyed out until the user enters a Meeting ID in the input field). This is by design |
| 3.3.2 | Labels or Instructions | A | Supports | The product uses visible form labels pages with many input fields. Some forms, by design, rely on placeholder text as an alternative for visible form labels (e.g. Invite a contact to a meeting). This is by design, as within the context of the screen/dialog, the purpose of the input field is clear. |
| 3.3.7 | Redundant Entry | A | Supports | The product ensures form fields are appropriately populated and/or provides the users options to select to reduce the need of remembering information. |
| 4.1.1 | Parsing | A | Not Applicable | This product is not implemented using markup languages. |
| 4.1.2 | Name, Role, Value | A | Supports | The controls in the product provide the necessary role, state, property, and value information to assistive technologies. |
| 1.2.4 | Captions (Live) | AA | Supports | The product supports closed captioning for its meetings. Meeting hosts can assign a dedicated participant to type closed captioning, or use a 3rd party closed captioning provider. |
| 1.2.5 | Audio Description (Prerecorded) | AA | Supports | The product itself does not provide pre-recorded video content. For meetings and webinars, hosts may leverage the audio interpretation feature if they need to provide a separate audio track that contains audio descriptions. |
| 1.3.4 | Orientation | AA | Partially Supports | The Meetings and Webinar features both portrait and landscape orientation. Additionally, tablet devices allow for the product to be viewed in landscape orientation. Some of the product’s features such as out-of-meeting Team Chat are limited to portrait-mode on phone devices. |
| 1.3.5 | Identify Input Purpose | AA | Not Applicable | The product is not implemented using markup languages. |
| 1.4.3 | Contrast (Minimum) | AA | Supports | The product follows the minimal color contrast ratio for the text over the background. |
| 1.4.4 | Resize text | AA | Supports | The product inherits the text resize options configured in the operating system settings. |
| 1.4.5 | Images of Text | AA | Supports | The product uses text rather than images of text to present information. |
| 1.4.10 | Reflow | AA | Supports | The product does not require scrolling in two dimensions to present content without loss of information. |
| 1.4.11 | Non-text Contrast | AA | Supports | The product UI follows the 3:1 minimal contrast ratio for the visual presentation UI components against adjacent colors. |
| 1.4.12 | Text Spacing | AA | Not Applicable | The product is not implemented using markup languages. |
| 1.4.13 | Content on Hover or Focus | AA | Not Applicable | The product does not use the on-hover design pattern |
| 2.4.5 | Multiple Ways | AA | Not Applicable | The product is not a web application |
| 2.4.6 | Headings and Labels | AA | Supports | The product provides descriptive headings and labels throughout the application. |
| 2.4.7 | Focus Visible | AA | Supports | The product provides a visible focus indicator when elements receive keyboard focus through screen readers. |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | The product ensures that focus indicators do not obstruct content. |
| 2.5.7 | Dragging Movements | AA | Supports | The product does not rely on single-pointer gestures. |
| 2.5.8 | Target Size (Minimum) | AA | Supports | The product ensures that targets meet the minimum dimensions. |
| 3.1.2 | Language of Parts | AA | Supports | The product does not provide content written in multiple languages at once. |
| 3.2.3 | Consistent Navigation | AA | Not Applicable | This product is not a web application. |
| 3.2.4 | Consistent Identification | AA | Not Applicable | This product is not a web application. |
| 3.3.3 | Error Suggestion | AA | Supports | Zoom provides visual error messages that are also programmatically announced to screen readers (e.g. an invalid meeting ID or invalid meeting password). |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | The product does not cause legal commitments or financial transactions for the user. |
| 4.1.3 | Status Messages | AA | Not Applicable | The product is not implemented using markup languages. |
| 502.2.1 | User Control of Accessibility Features | - | Not Applicable | The product is not platform software |
| 502.2.2 | No Disruption of Accessibility Features | - | Supports | The application does not disrupt or disable OS accessibility features. |
| 502.3.1 | Object Information | - | Supports | Most of the controls in the product provide the necessary role, state, property, and value information to assistive technologies. |
| 502.3.2 | Modification of Object Information | - | Supports | The product provides assistive technologies with the ability to modify states and properties of all applicable objects. |
| 502.3.3 | Row, Column, and Headers | - | Not Applicable | The product does not use tables to present information |
| 502.3.4 | Values | - | Supports | All values can be programmatically determined by assistive technologies |
| 502.3.5 | Modification of Values | - | Supports | The product allows assistive technologies to modify values of all applicable objects. |
| 502.3.6 | Label Relationships | - | Supports | All controls are programmatically associated with their respective labels. |
| 502.3.7 | Hierarchical Relationships | - | Supports | The product exposes all parent-child relationship programmatically to assistive technologies. |
| 502.3.8 | Text | - | Supports | The product ensures that all text can be programmatically determined by screen readers |
| 502.3.9 | Modification of Text | - | Supports | The product allows assistive technologies to modify all applicable texts. |
| 502.3.10 | List of Actions | - | Supports | The product ensures that most controls programmatically expose its list of information to assistive technologies. |
| 502.3.11 | Actions on Objects | - | Supports | The product programmatically exposes the available actions to assistive technologies. |
| 502.3.12 | Focus Cursor | - | Supports | The product supports screen reader focus cursor throughout the application to indicate where the focus is at all times. |
| 502.3.13 | Modification of Focus Cursor | - | Supports | The product allows assistive technologies to control the focus and selection cursor on all controls. |
| 502.3.14 | Event Notification | - | Supports | The product makes notification information available to assistive technology users. |
| 503.4.1 | Caption Controls | - | Supports | The product provides controls for live captioning. |
| 503.4.2 | Audio Description Controls | - | Does Not Support | The product does not provide controls for audio descriptions |
| 504.2.1 | Preservation of Information Provided for Accessibility in Format Conversion | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 504.2.2 | PDF Export | - | Not Applicable | This product does not export to PDF. |
| 4.2.1 | Usage without vision | - | Supports | The product provides functions that can be used by users without vision. The majority of the features and content in the product is screen readers accessible. |
| 4.2.2 | Usage with limited vision | - | Supports | Most of the product is accessible to users with low vision. |
| 4.2.3 | Usage without perception of colour | - | Supports | The product can be used without the perception of color. |
| 4.2.4 | Usage without hearing | - | Supports | The product can be used without the use of hearing by supporting live closed captioning, and post-meeting transcripts |
| 4.2.5 | Usage with limited hearing | - | Supports | The product can be used without the use of hearing by supporting live closed captioning, and post-meeting transcripts(see WCAG 1.2.4 Captions) The product allows recorded meetings to be fully captioned (see WCAG 1.2.2 Captions Prerecorded) |
| 4.2.6 | Usage without vocal capability | - | Supports | The product can be fully operated without the use of speech. |
| 4.2.7 | Usage with limited manipulation or strength | - | Supports | The product is fully functional with limited strength. |
| 4.2.8 | Usage with limited reach | - | Supports | The product is fully functional with limited reach. |
| 4.2.9 | Minimize photosensitive seizure triggers | - | Supports | The product does not contain flashing content that might trigger seizures. |
| 4.2.10 | Usage with limited cognition | - | Supports | The product is functional for users with limited language, cognitive, and learning abilities. |
| 4.2.11 | Privacy | - | Supports | The product’s accessibility components maintain the users’ privacy. |
| 5.1.4 | Functionality closed to text enlargement | - | Not Applicable | The product is not closed software |
| 5.1.5 | Visual output for auditory information | - | Not Applicable | The product is not closed software |
| 5.5.1 | Means of operation | - | Not Applicable | The product is not hardware |
| 5.5.2 | Operable parts discernibility | - | Not Applicable | The product is not hardware |
| 5.6.1 | Tactile or auditory status | - | Not Applicable | The product is not hardware |
| 5.6.2 | Visual status | - | Not Applicable | The product is not hardware |
| 6.2.3 | Interoperability | - | Does Not Support | Zoom Phone softphone in the application does not support TTY or RTT functionalities. Zoom Phone platform does not support transmitting TTY or RTT signals. |
| 6.2.4 | Real-time text responsiveness | - | Does Not Support | Zoom Phone softphone in the application does not support TTY or RTT functionalities. Zoom Phone platform does not support transmitting TTY or RTT signals. |
| 6.5.2 | Resolution | - | Supports | The product supports at least CIF resolution. |
| 6.5.3 | Frame rate | - | Supports | The product supports a frame rate of at least 12 frames per second. |
| 6.5.4 | Synchronization between audio and video | - | Supports | The product ensures that audio and video latency fall at least below 100 ms. |
| 7.1.1 | Captioning playback | - | Supports | The product provides the ability to display closed captions. |
| 7.1.2 | Captioning synchronization | - | Supports | The product supports the synchronization of captions with the live media. |
| 7.1.3 | Preservation of captioning | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.1 | Audio description playback | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.2 | Audio description synchronization | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.3 | Preservation of audio description | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 11.4.1 | User control of accessibility features | - | Not Applicable | The product is not platform software. |
| 11.4.2 | No disruption of accessibility features | - | Supports | The application does not disrupt or disable OS accessibility features. |
| 11.6.3 | Preservation of accessibility information in transformations | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 11.6.4 | Repair assistance | - | Supports | The product provides accessibility checks where applicable. |
| 11.6.5 | Templates | - | Not Applicable | The product does not provide templates for content creation. |
| 12.1.1 | Accessibility and compatibility features | - | Supports | Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.2 | Information on accessibility and compatibility features | - | Supports | Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.3 | Effective communication | - | Supports | Zoom support services accommodate the diverse needs of individuals with disabilities. |
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